At the edge of the new year, banks and credit unions of all sizes are deciding which of the many available advancements they’ll choose to move forward with in 2018. The team here at Sierra is making those decisions as well.

Any solution we meet has to contribute to our vision of a credit union that provides incredible products and service to our far-flung, busy members. We want Sierra Pacific products to be easy to access, we want service to be fast and personable, and we want to provide the tools our members need to improve their financial lives.

We made some great advancements in 2017 to work toward those goals. The introduction of Courtesy Pay will help busy members avoid complications when they just need to pay a bill. We updated online and mobile banking and the Sierra Pacific website to put the information you need at your fingertips. We’re more accessible than ever, with social media and e-newsletters to share important information with members, and messaging options for members to reach out with questions.

Looking forward, we’re excited to evaluate solutions to provide even more remote access. Contactless payment to allow members to pay from their smartphones, no card needed. Online account opening will eliminate the need to visit a branch to open a new savings or checking account. Mobile lending will help us improve the lending experience and provide more products members need. Better educational tools will help members and the community learn and improve financially. And, of course, we’ll continue adding tools to mobile banking.

These are a few of the improvements you can look forward to in 2018. Each is a step toward providing ultimate service for our members. We’d love to hear your thoughts on solutions we’ve implemented so far, and our plans for 2018. What improvements would you like to see in the future? Feel free to email me directly, at jhunting@sierrapacificfcu.org, or reach out to our Marketing Specialist, Katie Mills, at kmills@sierrapacificfcu.org.

Thanks for moving forward with us. We’re excited for what this new year holds.

Jim Hunting

President/CEO