If your card is lost or stolen notify the Credit Union immediately!
On weekends, Holidays, or after Credit Union hours call
EMV Chip Cards
A Safer Way to Pay
EMV (Europay, MasterCard, and Visa) chip card technology uses a microchip embedded in your card to make transactions. This technology makes your transactions safer than traditional magnetic strips, and helps keep your personal and financial information more secure.
Activating Your EMV Chip Card
Once you receive your new EMV Chip card, call 800.466.0040 from the home phone number that's on file with the credit union. You will be prompted to enter the last 4 digits of your Social Security Number to verify your identity.
If you can't call from the home phone we have on file, please contact the credit union and we'll help you activate the card.
Your New PIN
You will receive a PIN mailer within 3 days of receiving your new EMV card. This mailer will include the PIN for your new card.
If you'd like to change your PIN, call 1-800-503-9249 from your primary home phone. You will be asked to provide the reference number, which is listed on your PIN mailer. Give us a call if you have questions about this process.
KEEP THIS MAILER FOR FUTURE PIN CHANGES! If you lose the PIN mailer, contact Sierra Pacific for a new one.
How to Use Your EMV Chip Card
Once your card is activated and you've receied your new PIN, you'll be able to use your new EMV card for purchases. Most vendors in the U.S. have installed chip-enabled payment terminals. These terminals have a slot--usually beneath the keypad--to insert your chip card.
1) When prompted, insert your card chip-first into the slot. Leave the card in the slot throughout the transaction.
2) Follow the terminal's prompts and wait for the transaction to be processed.
3) Remove your chip card when prompted to do so, after the transaction has been processed.
If a payment terminal is not chip-card enabled, you can use your EMV card's magnetic strip to pay as usual.
If you have any questions about using your EMV Chip Card, contact your local credit union.